GENERAL INFORMATION
We ship internationally and orders are processed in 2 to 7 business days before shipment.
a. It is entirely your responsibility to ensure your shipping address and details are correct and entered in English characters only.
b. We are not responsible for any lost, stolen, or damaged shipments, as well as any delays once orders have been shipped.
c. We highly encourage you to opt-in for a shipping protection service for a very small fee inside the cart next to the checkout button to minimise risks.
d. Carriers might refuse to use codes to enter premises or follow other specific instructions, so this is at your own risk.
e. We do not ship to PO Boxes, parcel lockers, private mailboxes, or military bases.
f. Once shipped, the package becomes your property, and all risks with its delivery transfer to you and the carrier.
g. You are responsible for Customs Clearance and any local duty and taxes due unless you selected a shipping option with duties and taxes prepaid.
h. We ship from our warehouse in China, and you must ensure you understand your local Customs clearance regulations.
i. If you refuse to pay for Customs clearance or fail to pick up your order, the carrier will dispose of or destroy your package, and you will not be eligible for a refund.
j. When your order is shipped, you will receive a tracking number.
Please review all relevant information at checkout carefully before placing your order.
DESTINATIONS, COST + FREE SHIPPING THRESHOLDS (SUBJECT TO CHANGE AT ANY TIME)
| REGION | SHIPPING TYPE | FREE SHIPPING THRESHOLD (Full-priced items only) |
SHIPPING FEE BELOW THRESHOLD |
|
United States
|
Express |
$300 USD
|
From $17 USD |
| Standard | From $10 USD | ||
|
Australia
|
Express |
$500 AUD
|
From $45 AUD |
| Standard | From $15 AUD | ||
|
United Kingdom
|
Express |
£190 GBP
|
From 15 £GBP |
| Standard | From 10 £GBP | ||
| Canada | Express | $500 CAD | From $35 CAD |
|
Europe A
|
Express |
€300 EUR
|
From €15 EUR |
| Standard | From €10 EUR | ||
| Europe B | Express | €400 EUR | From €25 EUR |
| Mexico | Express | $6,000 MXP | From $600 MXN |
|
Singapore
|
Express |
$350 SGD
|
From $19 SGD |
| Standard | From $12 SGD | ||
| Japan | Express | ¥39,000 JPY | From ¥2,300 JPY |
| South Korea | Express | ₩380,000 KRW | From ₩22,000 KRW |
|
New Zealand
|
Express |
$500 NZD
|
From $50 NZD |
| Standard | From $19 NZD | ||
| UAE | Express | 1,000 AED | From AED 55 |
| Other regions - A | Express | $300 USD | From $25 USD |
| Other regions - B | Express | $800 USD | From $35 USD |
Estimated delivery time: Express 4-9 days, Standard 5-15 days
ORDER TRACKING
You can track your order on our Tracking Page using the tracking number we sent you via email.
ORDER CHANGES + CANCELLATIONS
a. Changes to orders are possible but only before they are processed. Please contact us as soon as possible.
b. Cancellations before your order is processed will be refunded minus the payment platform processing fee (up to 6%).
c. Cancellations after processing but before shipping will be refunded minus the processing fee (up to 6%) and a $10 USD restocking fee per item.
Please review all relevant information at checkout carefully before placing your order.
PRE-ORDERS
Pre-order items will have an estimated shipping date listed on the product page at the time of purchase. This date may change depending on availability. Contact us at cs@mymum-madeit.com if you need help with pre-order items.
Please review all relevant information at checkout carefully before placing your order.
RETURNS + QUALITY ISSUES
We strive to minimise environmental impact and accept returns only for full-priced items within 14 days of your order being shipped for a refund or store credit. Please read carefully before placing your order to understand our returns policy.
a. The customer is responsible for securely packaging and shipping returns, including any shipping fees, customs fees, and duties.
b. All sale items (including the use of a discount code over 15%), swimwear, water bottles, socks, and intimates are final sale and are not eligible for return.
c. All returns must be new, unused, with original tags attached in the same condition they arrived. Accessories and shoes must be in their original packaging and must be shipped in a seperate packaging.
d. Any quality-related issues must be processed via our returns process too.
e. If your return is approved you can select either a refund or a store credit subject to:
- $10 restocking for for refunds only (waived for store credits)
- Shipping fee is not refundable. For free shipping orders a $10 fee per item applies for refunds only.
- Shipping protection fee is not refundable unless you select store credit or it's a defect
- Payment processing fee (3%) is not refundable unless you select store credit or it's a defect
- Prepaid customs clearance fees (Duties, taxes and other fees) are not refundable as they are paid to your local authorities
f. You must provide a tracking number for your return shipment. If you do not provide a tracking number, we will assume the return was never shipped.
Please review all relevant information at checkout carefully before placing your order.
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