Info

Our Products
All designs sold at My Mum Made It are designed by founder of the brand, Nyree Leckenby.
They are designed in Australia and produced in China by our own private fair trade team who also handle our shipping. 

Currency
Our prices are all in USD automatically. To change currencies, please select your currency from the drop down at the top of the page.

Sales Tax
GST is charged only on Australian customers and is included in the sale price.

International Duties & Taxes
There may be a duties tax depending on your location which will be charged upon delivery. Please make sure to check with your local customs guidelines.

Payment
We currently accept PayPal payments, Apple Pay & credit card payments through Stripe.

Order Status
Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference.
An up to 4 day order processing time is required on all orders before shipment.

Order Changes & Cancellation
If you decide that you would like to change or cancel an order after placement, please contact us immediately as we cannot make changes once shipped. Preferably within the first day.

Sizing
Our sizing is all in international format. Exact measurements of each individual item are on each listing for reference.

Conversion Reference:

XS: AUS / UK size 6 -  US / Canada size 2
S: AUS / UK size 8 - US / Canada size 4
M: AUS / UK size 10 - US / Canada size 6
L: AUS / UK size 12 - US / Canada size 8
XL: AUS / UK size 14 - US / Canada size 10
XXL: AUS / UK size 16 - US / Canada size 12
SHOES: 
EU 36: AUS / US size 5 - UK size 3
EU 37: AUS / US size 6 - UK size 4
EU 38: AUS / US size 7 - UK size 5
EU 39: AUS / US size 8 - UK size 6
EU 40: AUS / US size 9 - UK size 7
EU 41: AUS / US size 10 - UK size 8
EU 42: AUS / US size 11 - UK size 9

 

GARMENT CARE:

Below is a general guide to caring for each fabric. For safe results, always test on a small hidden area of the garment first. Please note that these are general guidelines. 

 

Cotton 
  • Machine wash in cold water, normal wash cycle
  • Tumble dry on low setting
Wool
  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry, away from direct heat or sunlight
Denim
  • Machine wash inside-out in warm water, gentle wash cycle
  • Lay flat to dry highly recommended
Elastane
  • Machine wash in mesh washing bag in cold water, gentle wash cycle
  • Lay flat to dry, or tumble dry on low setting
  • Iron on low setting
  • Dry clean is not recommended
Modal
  • Machine wash in cold water, normal wash cycle
  • Tumble dry on low setting, remove when slightly damp to reduce wrinkling
3M Reflective fabric
  • Machine wash in cold water inside out, delicate wash cycle, do not use fabric softener
  • Line dry, or tumblr dry on low setting and remove instantly (heat can effect the reflective fabric)
Nylon
  • Machine wash in cold water, according to cycle on garment label
  • Tumble dry on low setting, adding a dryer sheet will greatly reduce static
  • Iron when necessary on cool setting
Polyester
  • Machine wash inside out in warm water, permanent press cycle
  • Tumble dry on low setting
Rayon
  • Hand wash in cold water. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out while still damp on low setting
Satin
  • Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out on low setting with no steam
Viscose
  • Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out while still damp on low setting
Patent Leather / PU
  • Clean any dust or dirt with a damp cloth
  • Remove any scuff marks with a patent leather cleaner
  • Buff the leather to a high shine
  • Do not wash or dry with other fabrics
  • Store away from other fabrics with colours as other fabric dyes will mark the PU fabric.

 

SHIPPING:

Shipping Times
STANDARD - 10-20 days
EXPRESS - 4-7 days

Note* These times do not include our 1-4 day order processing time.
 

Shipping Costs
STANDARD - $14
EXPRESS under $150 - $25
EXPRESS over $150 - Free


Tracking:


We have a 1-4 day order processing time before shipment. We will send out tracking information to the email address provided once shipped.

After the package has been shipped it automatically becomes the property of the buyer. If there are any issues with your package during transportation or customs we will do our best to help resolve them.


Returns:


Items can be returned within 10 days after delivery. If you wish to return an item for either a refund or exchange, please contact us and we will email you our returns form. All returns shipping charges lie at the customers expense unless an item is incorrect or damaged prior to receipt. If an item has been received damaged, please send us images of your damaged item the day you receive it. If images are sent at a later date, we may not be able to refund you for these damages.

Items that we do not accept returns on:
- Items that appear to be worn
- Items that have been damaged or stained
- Lingerie or swimwear

When returning items we suggest using a tracked service to provide safe delivery. Your order will be exchanged or refunded once our agents have received the return and you will then be emailed with an update.

 

Dispatch & returns country
China



For all other queries please contact us at info@mmmi.clothing