All products sold at My Mum Made It are designed by our CEO & Founder Nyree Leckenby based in Brisbane, Australia.
We process payments in US dollars (USD). You may choose different currencies to show product prices on our website but the payments will be processed in US dollars. The prices you see on our website might also be different to what you are charged on your credit card account depending on currency exchange rates and fees your bank uses.
We currently accept PayPal payments, Apple Pay & credit card payments through Shop Pay.
Pre-Order is the term used when an item is unavailable for immediate shipment because it is in production to be shipped at a later date. The estimated date of delivery will be displayed when you hover over on desktop or tap on your phone on the the Pre-order button. All Pre-order products will have Pre-order buttons on the product page instead of ADD TO CART buttons.
All orders are shipped directly from our China warehouse.
If you decide that you would like to cancel an order after placement, please contact us immediately as we cannot make changes once your order shipped.
If you decide you would like to make changes to your order after placement, please contact us immediately as we cannot make changes once your order is shipped.
DUTIES / SALES TAX
All prices on our website are inclusive of sales tax.
Your order may incur duties, fees and import taxes upon delivery. These fees are determined by your local customs authority and must be paid by the buyer. For further information, please consult your local customs authority before placing orders.
Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference.
We reduce our prices periodically for sales purposes. If you make a purchase before the items are reduced or a discount code is offered we are not obliged to honour the newly reduced sale price for you or match our price to any other retailer who may sell our items.
Product specific measurements are available on each individual listing.
Size of the garment worn by the model along with her specific measurements are available on each individual listing.
Our sizing is all in international format ranging from XS-3XL.
Clothing Size Conversion Reference:
XS: AUS / UK size 6 - US / Canada size 2
S: AUS / UK size 8 - US / Canada size 4
M: AUS / UK size 10 - US / Canada size 6
L: AUS / UK size 12 - US / Canada size 8
XL: AUS / UK size 14 - US / Canada size 10
2XL: AUS / UK size 16 - US / Canada size 12
3XL: AUS / UK size 18 - US / Canada size 14
The following sizes either contain large stretch or are meant to be an oversized / baggy fit therefore they fit all sizes mentioned comfortably.
XS-S, S-M, M-L, L-XL
OS / One Size items are made to fit most sizes. We have listed exact measurements on each listing for precise reference.
Our shoes are all sizes in EU format.
Shoe Size Conversion Reference:
EU 36 - AUS / US size 5 - UK size 3
EU 37 - AUS / US size 6 - UK size 4
EU 38 - AUS / US size 7 - UK size 5
EU 39 - AUS / US size 8 - UK size 6
EU 40 - AUS / US size 9 - UK size 7
EU 41 - AUS / US size 10 - UK size 8
EU 42 - AUS / US size 11 - UK size 9
We ship all our products internationally to most countries. We have the right to periodically suspend shipments to countries due to law changes, shipping or customs difficulties or any other reason that MMMI finds suitable. If a country is not available to ship to, there will be no option to select that country at checkout.
MMMI does not deliver Orders to Post Office boxes or Parcel Lockers.
Provided the items in an order are not on pre-order, a 1-3 day order processing time is required on all orders before shipment. Although most orders will be shipped within 24 hours.
If the Customer believes their nominated delivery address will be unattended at the time of delivery, we suggest nominating an address that the Customer knows will be attended during regular business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by the courier) or a card will be left with details as to where the Customer can collect the Goods. At this time the Goods will be deemed delivered (‘Successful Delivery’).
MMMI will not be held responsible for any occurrence that may happen following the Delivery of Goods, including theft or damage if Goods are delivered to an unattended address. All risks in the Goods will remain with the Customer upon Delivery and MMMI will not offer replacement Goods or refund a Customer for any lost or damaged Goods.
As our warehouse is in China, shipping the package back as a result of failed collection from the courier by the customer may incur additional fees and taxes or will be destroyed if these fees are not paid. Hence, all such orders will not be ineligible for a refund / exchange. Please check with your local customs of any applicable customs duties or taxes before placing an order.
Once the package has been handed over for shipment, it immediately becomes the property of the customer. If there are any issues with a package during transportation or customs according to the tracking status, please contact the provided courier to help claim your package or resolve any issues. If this cannot be resolved, please contact us immediately.
Any period or date for delivery of Goods stated by MMMI is intended as an estimate only and is not a contractual commitment. MMMI will use its best endeavours to meet any estimated delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date. MMMI reserves the right to amend delivery methods without notice.
HOW LONG DOES SHIPPING TAKE?
INTERNATIONAL EXPRESS: 3-7 business days
Note* These times do not include our 1-3 day order processing time.
Shipping times are to be taken as an estimate only.
INTERNATIONAL STANDARD: 10-20 days. (we only ship with standard post to Germany, Russia & Ireland due to limited services. All other countries are shipped to via express)
EXPRESS under $180 USD: $25 USD flat rate.
EXPRESS over $180 USD: FREE
STANDARD: $25 USD flat rate. (we only ship with standard post to Germany, Russia & Ireland due to limited services.)
We will send out tracking information to the email address provided once the order has been shipped.
For all returns please visit our returns centre here:
Items can be returned within 14 days after the shipping company has confirmed delivery. All returns shipping charges lie at the customers expense. If an item has been received damaged or incorrect, please contact us within 24 hours of receiving your order and send us images of your damaged or incorrect item so we can assess. If images are sent at a later date, we may not be able to refund you or replace the item. Original shipping charges are non-refundable. There are no restocking charges for returns.
Items that we do not accept returns on:
- Items that appear to be worn
- Items that have been damaged or stained
- Lingerie or swimwear
- Styles purchased at final sale. A style is considered 'final sale' if it appears in the sale section and shows an individual marked down price or is purchased on sale with a coupon code discounting more than 15% off.
- Styles purchased on a holiday event such as Black Friday & Cyber Monday using a discount code.
All of the above sales are final which means that any item purchased under the above conditions are ineligible for a refund OR exchange. Please choose carefully and check the product descriptions before purchasing.
When returning items we suggest using a tracked service to provide safe delivery. It is the responsibility of the customer to make sure we receive your returned items safely. Your order will be exchanged or refunded once our team have received the return and you will then be emailed with an update of approval. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.