FAQ

Yes.

We charge in US dollars (USD).

Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference. 

A Pre-Order is the term used when an item is unavailable for immediate shipment because it is in production to be shipped at a later date. The estimated date of delivery is displayed on the product page and the product is clearly marked as a pre-order online. 

Provided the items in your order are not on pre-order, a 1-3 day order processing time is required on all orders before shipment. Although most orders will be shipped within 24 hours.

All orders are shipped direct from our China warehouse.

If you decide that you would like to change or cancel an order after placement, please contact us immediately as we cannot make changes once shipped. 

INTERNATIONAL EXPRESS: 2-5 days
Note* These times do not include our 1-3 day order processing time.
Shipping times are to be taken as an estimate only.

INTERNATIONAL STANDARD: 10-20 days. (we only ship with standard post to Germany, Russia & Ireland due to limited services. All other countries are shipped to via express)

EXPRESS under $180 USD: $19 USD flat rate.
EXPRESS over $180 USD: FREE

STANDARD: $19 USD flat rate. (we only ship with standard post to Germany, Russia & Ireland due to limited services.)

We will send out tracking information to the email address provided once the order has been shipped.

For all returns please visit our returns centre here:
https://mymum-madeit.com/a/returns

Items can be returned within 14 days after the shipping company has confirmed delivery. All returns shipping charges lie at the customers expense. If an item has been received damaged or incorrect, please contact us within 24 hours of receiving your order and send us images of your damaged or incorrect item so we can assess. If images are sent at a later date, we may not be able to refund you or replace the item.

Items that we do not accept returns on:
- Items that appear to be worn
- Items that have been damaged or stained
- Lingerie or swimwear
- Styles purchased at final sale. A style is considered 'final sale' if it appears in the sale section and shows an individual marked down price or is purchased on sale with a coupon code discounting more than 15% off.
- Styles purchased on a holiday event such as Black Friday & Cyber Monday using a discount code. 

All of the above sales are final which means that any item purchased under the above conditions are ineligible for a refund OR exchange. Please choose carefully and check the product descriptions before purchasing. 

When returning items we suggest using a tracked service to provide safe delivery. Your order will be exchanged or refunded once our team have received the return and you will then be emailed with an update of approval.