FAQ

All products sold at My Mum Made It are designed by our CEO & Founder Nyree Leckenby based in Brisbane, Australia.

All orders are shipped directly from our China warehouse.

We ship all our products internationally to most countries. We have the right to periodically suspend shipments to countries due to law changes, shipping or customs difficulties or any other reason that MMMI finds suitable. 

We process payments in US dollars (USD). You may choose different currencies to show product prices on our website but the payments will be processed in US dollars. The prices you see on our website might also be different to what you are charged on your credit card account depending on currency exchange rates and fees your bank uses.

We currently accept PayPal payments, Apple Pay & credit card payments through Shop Pay.

Pre-Order is the term used when an item is unavailable for immediate shipment because it is in production to be shipped at a later date. The estimated date of delivery will be displayed when you hover over on desktop or tap on your phone on the the Pre-order button. All Pre-order products will have Pre-order buttons on the product page instead of ADD TO CART buttons.

MMMI does not deliver Orders to Post Office boxes or Parcel Lockers. 

Sales tax:
All prices on our website are inclusive of sales tax.

Customs Duties:
Your order may incur duties, fees and import taxes upon delivery. These fees are determined by your local customs authority and must be paid by the buyer. For further information, please consult your local customs authority before placing orders.

We reduce our prices periodically for sales purposes. If you make a purchase before the items are reduced or a discount code is offered we are not obliged to honour the newly reduced sale price for you or match our price to any other retailer who may sell our items.

Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference. 

Provided the items in your order are not on pre-order, a 1-3 day order processing time is required on all orders before shipment. Although most orders will be shipped within 24 hours.

EXPRESS under $180 USD: $19 USD flat rate.
EXPRESS over $180 USD: FREE
STANDARD: $19 USD flat rate. (we only ship with standard post to Germany, Russia & Ireland due to limited services.)

INTERNATIONAL EXPRESS: 3-7 business days
Note* These times do not include our 1-3 day order processing time.
Shipping times are to be taken as an estimate only.
INTERNATIONAL STANDARD: 10-20 days. (we only ship with standard post to Germany, Russia & Ireland due to limited services. All other countries are shipped to via express)

If you decide that you would like to change or cancel an order after placement, please contact us immediately as we cannot make changes once shipped. 

We will send out tracking information to the email address provided once the order has been shipped.

For all returns please visit our returns centre here:
https://mymum-madeit.com/a/returns

Items can be returned within 14 days after the shipping company has confirmed delivery. All returns shipping charges lie at the customers expense. If an item has been received damaged or incorrect, please contact us within 24 hours of receiving your order and send us images of your damaged or incorrect item so we can assess. If images are sent at a later date, we may not be able to refund you or replace the item. Original shipping charges are non-refundable. There are no restocking charges for returns. 

Items that we do not accept returns on:
- Items that appear to be worn
- Items that have been damaged or stained
- Lingerie or swimwear
- Styles purchased at final sale. A style is considered 'final sale' if it appears in the sale section and shows an individual marked down price or is purchased on sale with a coupon code discounting more than 15% off.
- Styles purchased on a holiday event such as Black Friday & Cyber Monday using a discount code. 

All of the above sales are final which means that any item purchased under the above conditions are ineligible for a refund OR exchange. Please choose carefully and check the product descriptions before purchasing. 

When returning items we suggest using a tracked service to provide safe delivery. It is the responsibility of the customer to make sure we receive your returned items safely. Your order will be exchanged or refunded once our team have received the return and you will then be emailed with an update of approval. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.

If your package has been marked as delivered and you have not yet received it, please make sure to firstly contact your reception, neighbours and have a thorough search in all the places it might possibly be left. If it is still nowhere to be found, contact the courier your package was shipped with to get further information. If you still need further help, please contact us directly for a solution.

As our warehouse is in China, shipping the package back may incur additional fees and taxes or will be destroyed if these fees are not paid. Hence, all such orders will not be ineligible for a refund / exchange. Please check with your local customs of any applicable customs duties or taxes before placing an order.

SIZING
Product specific measurements are available on each individual listing. 
Size of the garment worn by the model along with her specific measurements are available on each individual listing.

Our sizing is all in international format ranging from XS-3XL.
Clothing Size Conversion Reference:
XS: AUS / UK size 6 -  US / Canada size 2
S: AUS / UK size 8 - US / Canada size 4
M: AUS / UK size 10 - US / Canada size 6
L: AUS / UK size 12 - US / Canada size 8
XL: AUS / UK size 14 - US / Canada size 10
2XL: AUS / UK size 16 - US / Canada size 12
3XL: AUS / UK size 18 - US / Canada size 14

The following sizes either contain large stretch or are meant to be an oversized / baggy fit therefore they fit all sizes mentioned comfortably.
XS-S, S-M, M-L, L-XL

OS / One Size items are made to fit most sizes. We have listed exact measurements on each listing for precise reference. 

Our shoes are all sizes in EU format. 
Shoe Size Conversion Reference: 
EU 36 - AUS / US size 5 - UK size 3
EU 37 - AUS / US size 6 - UK size 4
EU 38 - AUS / US size 7 - UK size 5
EU 39 - AUS / US size 8 - UK size 6
EU 40 - AUS / US size 9 - UK size 7
EU 41 - AUS / US size 10 - UK size 8
EU 42 - AUS / US size 11 - UK size 9