Returns and exchanges

How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

Items can be returned within 14 days after the shipping company has confirmed delivery.

Items that we do not accept returns on:
- Items that appear to be worn
- Items that have been damaged or stained
- Lingerie or swimwear
- Styles purchased at final sale. A style is considered 'final sale' if it appears in the sale section and shows an individual marked down price or is purchased on sale with a coupon code discounting more than 15% off.
- Styles purchased on a holiday event such as Black Friday & Cyber Monday using a discount code. 

All of the above sales are final which means that any item purchased under the above conditions are ineligible for a refund OR exchange. Please choose carefully and check the product descriptions before purchasing.

Are there any charges for return?

• There are no charges for return.
• Original shipping charges are non-refundable.
• You are responsible for the charges of the return shipping.

• If an item has been received damaged or incorrect, please contact us within 24 hours of receiving your order and send us images of your damaged or incorrect item so we can assess. If images are sent at a later date, we may not be able to refund you or replace the item.

• When returning items we suggest using a tracked service to provide safe delivery. Your order will be exchanged or refunded once our team have received the return and you will then be emailed with an update.

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.