SHIPPING / RETURNS

NOTICE! Our shipping team is away between Jan 14-31 due to CNY Holidays. All orders placed between these dates will ship out from Feb 1.

SHIPPING
We ship all our products internationally to most countries. We have the right to periodically suspend shipments to countries due to law changes, shipping or customs difficulties or any other reason that MMMI finds suitable. If a country is not available to ship to, there will be no option to select that country at checkout. 
MMMI does not deliver Orders to Post Office boxes or Parcel Lockers. 
Provided the items in an order are not on pre-order, a 1-3 day order processing time is required on all orders before shipment. Although most orders will be shipped within 24 hours. 

If the Customer believes their nominated delivery address will be unattended at the time of delivery, we suggest nominating an address that the Customer knows will be attended during regular business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by the courier) or a card will be left with details as to where the Customer can collect the Goods. At this time the Goods will be deemed delivered (‘Successful Delivery’).

MMMI will not be held responsible for any occurrence that may happen following the Delivery of Goods, including theft or damage if Goods are delivered to an unattended address. All risks in the Goods will remain with the Customer upon Delivery and MMMI will not offer replacement Goods or refund a Customer for any lost or damaged Goods.

As our warehouse is in China, shipping the package back as a result of failed collection from the courier by the customer may incur additional fees and taxes or will be destroyed if these fees are not paid. Hence, all such orders will not be ineligible for a refund / exchange. Please check with your local customs of any applicable customs duties or taxes before placing an order.

Once the package has been handed over for shipment, it immediately becomes the property of the customer. If there are any issues with a package during transportation or customs according to the tracking status, please contact the provided courier to help claim your package or resolve any issues. If this cannot be resolved, please contact us immediately.

Any period or date for delivery of Goods stated by MMMI is intended as an estimate only and is not a contractual commitment. MMMI will use its best endeavours to meet any estimated delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date. MMMI reserves the right to amend delivery methods without notice.

HOW LONG DOES SHIPPING TAKE?
INTERNATIONAL EXPRESS: 3-7 business days
Note* These times do not include our 1-3 day order processing time.
Shipping times are to be taken as an estimate only.
INTERNATIONAL STANDARD: 5-16 days. (only available for USA and Australia. All other countries are shipped to via express)
INTERNATIONAL STANDARD: 5-9 business days to USA

INTERNATIONAL STANDARD: 9-16 business days to Australia

SHIPPING COST
INTERNATIONAL EXPRESS under USD $200: from USD $25 
INTERNATIONAL EXPRESS over USD $200: FREE
INTERNATIONAL STANDARD to USA from USD $10

INTERNATIONAL STANDARD to Australia from USD $15

TRACKING
We will send out tracking information to the email address provided once the order has been shipped. Alternatively, you can go to our dedicated order tracking page to see the status of your order. 
https://mymum-made.myshopify.com/apps/17TRACK

RETURNS
For all returns please visit our returns centre here:
https://mymum-madeit.com/a/returns

Items can be returned within 14 days after the shipping company has confirmed delivery. All returns shipping charges lie at the customers expense. If an item has been received damaged or incorrect, please contact us within 24 hours of receiving your order and send us images of your damaged or incorrect item so we can assess. If images are sent at a later date, we may not be able to refund you or replace the item. Original shipping charges are non-refundable. There are no restocking charges for returns. 

Items that we do not accept returns on:
- Items that appear to be worn
- Items that have been damaged or stained
- Lingerie or swimwear
- Styles purchased at final sale. A style is considered 'final sale' if it appears in the sale section and shows an individual marked down price or is purchased on sale with a coupon code discounting more than 15% off.
- Styles purchased on a holiday event such as Black Friday & Cyber Monday using a discount code. 

All of the above sales are final which means that any item purchased under the above conditions are ineligible for a refund OR exchange. Please choose carefully and check the product descriptions before purchasing. 

When returning items we suggest using a tracked service to provide safe delivery. It is the responsibility of the customer to make sure we receive your returned items safely. Your order will be exchanged or refunded once our team have received the return and you will then be emailed with an update of approval. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.