Shipping policy

body { font-family: Arial, sans-serif; line-height: 1.6; } .section-title { font-size: 16px; text-transform: uppercase; color: #333; margin-top: 15px; font-weight: normal; } .no-indent { margin-left: 0; padding-left: 0; margin-bottom: 5px; } table { width: 100%; border-collapse: collapse; margin-top: 10px; } td { border: 1px solid #ddd; padding: 8px; text-align: left; font-weight: normal; }

GENERAL INFORMATION

We ship internationally and orders are processed in 2 to 7 business days before shipment.

a. It is entirely your responsibility to ensure your shipping address and details are correct and entered in English characters only.

b. We are not responsible for any lost, stolen, or damaged shipments, as well as any delays once orders have been shipped.

c. We highly encourage you to opt-in for a shipping protection service for a very small fee inside the cart next to the checkout button to minimize risks.

d. Carriers might refuse to use codes to enter premises or follow other specific instructions, so this is at your own risk.

e. We do not ship to PO Boxes, parcel lockers, private mailboxes, or military bases.

f. Once shipped, the package becomes your property, and all risks with its delivery transfer to you and the carrier.

g. You are responsible for Customs Clearance and any local duty and taxes due unless you selected a shipping option with duties and taxes prepaid.

h. We ship from our warehouse in China, and you must ensure you understand your local Customs clearance regulations.

i. If you refuse to pay for Customs clearance or fail to pick up your order, the carrier will dispose of or destroy your package, and you will not be eligible for a refund.

j. When your order is shipped, you will receive a tracking number.

 

ORDER TRACKING

You can track your order on our Tracking Page using the tracking number we sent you via email.

ORDER CHANGES + CANCELLATIONS

a. Changes to orders are possible but only before they are processed. Please contact us as soon as possible.

b. Cancellations before your order is processed will be refunded minus the payment platform processing fee (up to 6%).

c. Cancellations after processing but before shipping will be refunded minus the processing fee (up to 6%) and a $10 USD restocking fee.

PRE-ORDERS

Pre-order items will have an estimated shipping date listed on the product page at the time of purchase. Order that contain pre-order items will only ship once all pre-order items are ready to ship. This date may change depending on availability. Contact us at cs@mymum-madeit.com if you need help with pre-order items.